At UFO Sales Store, we’re riders serving riders. Whether you’re prepping for motocross or upgrading your touring gear, our team (with 15,000 collective miles/year in the saddle) is here to help. Below are answers to common questions about our premium motorcycle products and services.

Product Questions

Q: What types of helmets do you specialize in?
A: We carry premium full-face and open-face helmets from top brands like Airoh, Caberg, Shoei, and UFO. Our selection caters to both motocross riders and touring enthusiasts.
Q: Do you offer motorcycle brand-specific accessories?
A: Absolutely! We stock fender kits and handguards for major brands including KTM, Husqvarna, Honda, Kawasaki, Gas Gas, and Suzuki, plus universal options.
Q: How are helmets packaged for shipping?
A: Every helmet receives rider-specific care: anti-scratch visor wrap, reinforced packaging, and climate-controlled storage before dispatch to preserve adhesives and finishes.

Shipping & Delivery

Q: Where do you ship from and how long does delivery take?
A: All orders ship from our UK headquarters within 1-2 business days. Delivery times:
• Standard Tracked (DHL/FedEx): 10-15 days (£12.95)
• Free Economy (EMS): 15-25 days (orders over £50)
Q: Why don’t you ship to some Asian countries?
A: Certain regions have complex import regulations on motorcycle gear. We’re actively working on solutions – check back for updates!
Q: My order is delayed at customs – what should I do?
A: Customs processing occasionally adds 3-5 days. Rest assured, all packages include proper documentation. For extended delays, contact [email protected].
Q: Can I upgrade my shipping after ordering?
A: Yes! Email us within 12 hours of ordering at [email protected] and we’ll arrange the upgrade.

Payments & Accounts

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure global transactions.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption and never store full payment details on our servers.
Q: Do you offer any discounts for bulk orders?
A: While we don’t have formal bulk discounts, combining orders with riding buddies to reach the £50 threshold qualifies for free shipping.

Returns & Exchanges

Q: What’s your return policy?
A: You have 15 days from delivery to initiate returns. Gear must fit perfectly – our rider-support team will guide you through the process.
Q: How should I return a helmet that doesn’t fit?
A: Contact us first at [email protected]. Return the undamaged helmet in its original packaging with all protective wraps intact.
Q: Who covers return shipping costs?
A: Customers are responsible for return shipping unless the item arrived damaged or incorrect. In those cases, we’ll provide a prepaid label.

Still have questions? Our rider-support team speaks 6 languages and averages 15,000 miles/year in the saddle. Email us at [email protected] – we’re happy to help gear up for your next adventure!