At UFO Sales Store, we stand behind our motorcycle gear like we stand behind every rider. If your purchase doesn’t fit like a perfect helmet or meet your expectations, our straightforward returns process has you covered.

Key Details:
• Return window: 15 days from delivery date
• Original condition required (tags attached, unused)
• Free return shipping for defective/wrong items
• Refunds processed within 3-5 business days
• Exchanges subject to product availability

Our Return Process (As Smooth as Shifting Gears)

Step 1: Initiate Your Return

Email our rider-support team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Product name and reason for return
  • Whether you prefer refund or exchange
  • Photos if claiming defective item

Step 2: Wait for Approval

Our team (who collectively ride 15,000+ miles annually) will review your request within 24-48 hours. We’ll email:

  • Return authorization number
  • Shipping instructions (address and carrier)
  • Return label if applicable

Step 3: Ship Your Return

Pack items securely in original packaging with all tags attached. Include the original packing slip. Ship via:

  • Standard Return: Use any trackable carrier (you cover shipping)
  • Defective/Wrong Item: Use our prepaid return label

Step 4: Receive Your Refund/Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped within 1-2 business days if stock available (otherwise we’ll issue a refund)

Return Request Email Template

Subject: Return Request – Order #[Your Order Number] Dear UFO Sales Team, I’d like to request a return/exchange for my recent order (#[Your Order Number]). Product Name: [Full Product Name] Reason for Return: [Fit/Defective/Wrong Item/Other] Preferred Resolution: [Refund/Exchange for [Product Name & Size]] [If defective or wrong item, briefly describe the issue and attach photos] My shipping address is: [Your Full Name] [Street Address] [City, Postal Code] [Country] Please let me know next steps. I’ve reviewed the return policy at ridehelms.com. Ride safe, [Your Name] [Your Email] [Your Phone Number – Optional]

Non-Returnable Items

For safety reasons like we protect your head on the road, these items cannot be returned unless defective:

  • Helmets (Full Face & Open Face) – Due to hygiene and safety regulations
  • Used or damaged gear – Must be in original saleable condition
  • Final sale items – Clearly marked during checkout

International Returns

For riders outside the UK (except restricted Asian/remote regions):

  • You’re responsible for return shipping costs
  • Mark package as “Returned Goods” to avoid customs fees
  • Refunds exclude original shipping charges
Need Help? Our gearheads-turned-customer-service team averages 15,000 miles/year in the saddle – we speak rider. Email [email protected] or write to:
UFO Sales Store, 42 High St, Ely, GB CH1Z 2XA

Last Updated: [Insert Date] – Ride protected, shop with confidence.