At UFO Sales Store, we’re riders just like you, and we understand the importance of gear that fits right and performs when you need it. Whether you’re hitting the track or cruising the open road, our shipping and returns policies are designed to get you riding with confidence.
Shipping Information
Order Processing: We get your gear ready to ride in 1-2 business days after your order is placed.
Shipping Options:
- Standard Shipping (£12.95): Via DHL or FedEx – delivered in 10-15 days after dispatch
- Free Shipping: For orders over £50 via EMS – delivered in 15-25 days after dispatch
We ship worldwide (excluding some Asian and remote regions). Tracking information will be emailed as soon as your gear hits the road.
Our Rider-Friendly Returns Process
If your gear doesn’t fit like a second skin or meet your expectations, our returns process is as smooth as shifting gears on your favorite ride.
Key Return Details:
- Return window: 15 days from delivery date
- Condition: Must be in original condition with tags attached and unused
- Free returns: For defective or wrong items (we’ll provide a prepaid label)
- Refund processing: 3-5 business days after we receive your return
- Exchanges: Subject to product availability
Step-by-Step Return Process:
Step 1: Initiate Your Return
Email our rider-support team at [email protected] within 15 days of receiving your order. Include:
- Your order number
- Product name and reason for return
- Whether you prefer refund or exchange
- Photos if claiming defective item
Step 2: Wait for Approval
Our gearhead team (who collectively ride 15,000+ miles annually) will review your request within 24-48 hours. We’ll email you:
- Return authorization number
- Shipping instructions (address and carrier)
- Return label if applicable
Step 3: Ship Your Return
Pack items securely in original packaging with all tags attached. Include the original packing slip. Ship via:
- Standard Return: Use any trackable carrier (you cover shipping)
- Defective/Wrong Item: Use our prepaid return label
Step 4: Receive Your Refund/Exchange
Once we receive and inspect your return:
- Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Exchanges: Shipped within 1-2 business days if stock available (otherwise we’ll issue a refund)
Return Request Email Template
Subject: Return Request – Order #[Your Order Number]
Dear UFO Sales Team,
I’d like to request a return/exchange for my recent order (#[Your Order Number]).
Product Name: [Full Product Name]
Reason for Return: [Fit/Defective/Wrong Item/Other]
Preferred Resolution: [Refund/Exchange for [Product Name & Size]] [If defective or wrong item, briefly describe the issue and attach photos]
My shipping address is:
[Your Full Name]
[Street Address]
[City, Postal Code]
[Country]
Please let me know next steps. I’ve reviewed the return policy at ridehelms.com.
Ride safe,
[Your Name]
[Your Email]
[Your Phone Number – Optional]
Non-Returnable Items
For safety reasons like we protect your head on the road, these items cannot be returned unless defective:
- Helmets (Full Face & Open Face) – Due to hygiene and safety regulations
- Used or damaged gear – Must be in original saleable condition
- Final sale items – Clearly marked during checkout
International Returns
For riders outside the UK (except restricted Asian/remote regions):
- You’re responsible for return shipping costs
- Mark package as “Returned Goods” to avoid customs fees
- Refunds exclude original shipping charges
Need Help?
Our gearheads-turned-customer-service team averages 15,000 miles/year in the saddle – we speak rider.
Email [email protected] or write to:
UFO Sales Store, 42 High St, Ely, GB CH1Z 2XA
Last Updated: [Insert Date] – Ride protected, shop with confidence.