Term and Conditions

1. Acceptance of Terms

By accessing our website or making a purchase, you agree to these Terms and Conditions. If you disagree with any part, please refrain from using our services.

2. User Responsibilities

2.1 Account Security

If you create an account, you’re responsible for maintaining its confidentiality and all activities under it.

2.2 Accurate Information

You must provide current, complete information when ordering, including:

• Correct shipping address
• Valid payment details
• Contact information

2.3 Legal Compliance

You agree not to use our site for any unlawful purpose or to solicit illegal activities.

3. Products & Services

3.1 Product Descriptions

We strive for accuracy in describing our motorcycle gear (helmets, handguards, fender kits, etc.), but don’t warrant descriptions are error-free. Colours may vary slightly due to monitor settings.

3.2 Safety Gear Limitations

Helmets and protective gear are designed for specific uses. Always:

• Check fit before first ride
• Follow manufacturer guidelines
• Replace after any significant impact

3.3 Non-Returnable Items

For hygiene and safety reasons, these items cannot be returned unless defective:

• Helmets (Full Face & Open Face)
• Used or damaged gear
• Final sale items (marked during checkout)

4. Ordering & Payment

4.1 Order Process

Orders constitute an offer to purchase. We reserve the right to refuse orders due to:

• Pricing errors
• Stock limitations
• Suspected fraudulent activity

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed immediately upon order confirmation.

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to:

• Supplier cost changes
• Currency fluctuations
• Promotional adjustments

5. Shipping & Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays).

5.2 Shipping Options

Method	Cost	Delivery Time	Carrier
Standard	£12.95	10-15 days after dispatch	DHL/FedEx
Free Shipping	Free (orders over £50)	15-25 days after dispatch	EMS

5.3 International Orders

We ship worldwide except some Asian and remote regions. International customers are responsible for:

• Customs duties/taxes
• Compliance with local import laws
• Return shipping costs if applicable

6. Returns & Refunds

6.1 Return Policy

You may return most items within 15 days of delivery if:

• In original condition with tags
• Unused and in original packaging
• Accompanied by proof of purchase

6.2 Return Process

1. Email [email protected] within 15 days
2. Include order number and reason
3. Wait for return authorization
4. Ship items as instructed

6.3 Refunds

Refunds are processed within 3-5 business days after receiving returned items. Original shipping costs are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on ridehelms.com (logos, text, images) is our property or used with permission. You may not:

• Reproduce site content without permission
• Use our branding for commercial purposes
• Reverse engineer any site technology

8. Liability Limitations

8.1 Product Use

We’re not liable for:

• Incorrect product use
• Failure to follow safety guidelines
• Modifications to original products

8.2 Website Availability

We strive for 24/7 availability but aren’t liable for temporary outages due to:

• Maintenance
• Technical issues
• Events beyond our control

9. Governing Law

These terms are governed by English law. Any disputes will be resolved in English courts.

10. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

11. Contact Us

Questions? Our gearhead team is here to help:

UFO Sales Store
42 High St, Ely, GB CH1Z 2XA
Email: [email protected]